Pre-Order & Presale Terms and Conditions

Last updated: 9 September 2026

1. Scope

These Pre-Sale & Pre-Order Terms and Conditions ("Pre-Order Terms") apply to any product on the Traveltrinkets website marked as available for pre-order or presale, including products tagged as "landed" (already in South Africa, clearing customs) and products tagged as "presale" (requiring a minimum number of reservations before we order stock from our supplier). They apply in addition to, and should be read together with, our general Terms of Service, Refund Policy, Shipping Policy and Privacy Policy. Where these Pre-Order Terms are silent, our general Terms of Service apply. Where there is a direct conflict between these Pre-Order Terms and our general Terms of Service on a matter specific to pre-orders, these Pre-Order Terms take precedence.

2. What "Pre-Order" and "Presale" Mean

A "Landed" pre-order is a product that has already arrived in South Africa and is clearing customs, but is not yet in our warehouse ready to pack and ship.

A "Presale" order is a product we have not yet ordered from our supplier. We only place the supplier order once a minimum number of customers (currently 75) have reserved that product. Presale products are clearly marked as such on the product page, together with a running count of reservations where available.

3. Payment

Full payment is taken at the time you place a pre-order or presale reservation, in the same way as for any in-stock order. Placing a pre-order or presale reservation is a binding order, subject to your cancellation rights under section 7 below and your statutory rights under section 9.

4. Estimated Timing Is Not Guaranteed

Where we show an estimated arrival or shipping date, it is our best good-faith estimate based on information from our suppliers and shipping partners at the time. It is not a guaranteed delivery date. Actual timing can be affected by factors outside our control, including production schedules, international shipping, and customs clearance — see section 8 below.

5. How the Presale Threshold Works

For presale products, we place the order with our supplier once the product reaches its reservation threshold (currently 75 reservations). From that point, it typically takes around five months for stock to land in South Africa, though this is an estimate and not a guarantee.

If a presale product does not reach its threshold within a reasonable period, we will contact you by email to let you know, and you will be entitled to a full refund. You do not need to take any action before then — your reservation simply remains open until the threshold is reached or we notify you otherwise.

6. Order Updates and Mixed Orders

We will email you once your pre-ordered or presale item has landed with us and been packed for shipping — you do not need to contact us to check on progress. If your order contains both in-stock items and one or more pre-order or presale items, we will hold the entire order and ship it together once the last item is ready, to keep shipping costs down for you. If you would prefer to receive your in-stock items sooner in a separate shipment, contact us at contact@traveltrinkets.co before your order ships and we will do our best to accommodate this; additional shipping charges may apply to the split shipment.

7. Changes, Cancellations and Refunds

You may cancel a pre-order or presale reservation and receive a full refund to your original payment method at any time before it ships — simply email contact@traveltrinkets.co with your order number. Refunds are processed within 5–10 business days of us confirming the cancellation, in line with our general Refund Policy; it may take additional time for your bank or card issuer to reflect the refund.

Once a pre-ordered or presale item has shipped, it is treated the same as any other order and our standard Refund Policy applies (including your right to return a change-of-mind purchase within 30 days, and our handling of damaged or defective goods).

8. Delays and Circumstances Beyond Our Control

Occasionally a pre-order or presale item may take longer than estimated to arrive, due to factors outside our reasonable control such as production delays at our supplier, shipping disruptions, or customs processing. If this happens, we will contact you with an update. In every case, you retain the right to cancel for a full refund at any time before your order ships, as set out in section 7.

9. Your Statutory Rights

Nothing in these Pre-Order Terms limits any right you have under South African law, including the Consumer Protection Act 68 of 2008 and, for purchases made through our website, the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act").

Under section 44 of the ECT Act, you are generally entitled to cancel an online purchase of goods without reason and without penalty within seven days of receiving the goods, subject to certain exclusions set out in the Act (for example, goods made to your specification or personalised for you). Where this right applies, the only amount we may charge you is the direct cost of returning the goods, and any amount already paid will be refunded within 30 days of your cancellation. For pre-orders and presale items specifically, our own cancellation policy in section 7 above is more generous than this statutory minimum, since it lets you cancel for a full refund at any point before your order ships — not only in the seven days after you receive it.

10. Pricing and Availability

Prices for pre-order and presale products are shown in South African Rand (ZAR) at the time you place your order and will not change for that order once placed. As with any product, we reserve the right to correct genuine pricing or listing errors, and to limit quantities available for pre-order or presale, in line with our general Terms of Service.

11. Questions

If you have any questions about a pre-order or presale reservation, please reach out to us at contact@traveltrinkets.co or +27 79 896 6054, and we'll be happy to help.